New USF VPN Client

In order to provide better support for the USF community, and correctly work with new operating systems, in March 2014 USF Information Technology Communications switched to a new VPN client, called Junos Pulse.

If you have not yet installed this new client, please follow these instructions

Windows 10 Users

Currently the 5.0 release of the Junos Client does not support Windows 10. Windows 10 users are advised to uninstall the Junos Pulse client and install the new Pulse Secure Desktop Client version. This installer can be downloaded here (64-bit) or here (32-bit).

Windows Vista, 7.x, 8.x Users

If you run into problems with the automatic install, you can try these instructions instead:

  • Download Junos Pulse for 64-bit Windows (typically Windows 7 and Windows 8) or Download Junos Pulse for 32-bit Windows (typically Windows XP).
  • Run the downloaded JunosPulse.x64.msi or JunosPulse.x86.msi file (double-click).
  • If the Pulse Client didn't start automatically, find the Pulse icon in the system tray; note that it may be hidden by default and you may have to click the arrow in the system tray to expand the hidden icons.
    Junos Pulse System Tray Icon
  • Select the + symbol on the top right to add a connection.
    Select + symbol to add a new connection
  • Enter USF under Name: and under Server URL:.
  • Leave the Type: as the default (UAC or SSL-VPN).
  • Click Add.
    Fill in Connection Details
  • Click on the Connect button.
    Connect Button
  • Enter your NetID under User Name: and your NetID password under Password:, then click on Connect.
    Connect Button in Password Dialogue
  • A pop-up window will show after successful connection. The Junos Pulse VPN client will be visible and accessible as an icon in the system tray. If the icon has a green check mark, the VPN connection is active. You can disconnect and reconnect by clicking on the icon. Remember that the icon may be hidden, and you may have to click on the arrow to expand the system tray view.
    Image of icon in taskbar
  • If you have trouble connecting make sure that your possibly existing Network Connect client is not already connected. Reboot your machine, and without going to the web site, attempt to connect from the system tray icon instead.
  • If you want to use the web interface, please use Internet Explorer as the browser to launch the VPN client. Once the client has launched, you can switch to another browser of your choice if you prefer.

    If you do not want the Pulse client to automatically load on startup, you can disable it by following these instructions.